Please read these Terms of Service carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the IVOSTUDIO PVT. LTD. CONSOLE APP, you agree to comply with and be bound by these Terms of Service.
Please note: Clause 14 of these Terms of Service contains an arbitration clause. It affects how disputes with IVOSTUDIO PVT. LTD. (hereinafter referred to as “IVOSPL”) are resolved. By accepting these Terms of Service, you agree to be bound by this arbitration clause. Please read it carefully.
These Terms of Service ("Terms") constitute a legally binding agreement ("Agreement") between you and IVOSPL (as defined below) governing your access to and use of the IVOSPL website, including any subdomains thereof, and any other websites through which IVOSPL makes its services available (collectively, "Site"), our mobile, tablet and other smart device applications, and application program interfaces (collectively, "Application") and all associated services (collectively, " IVOSPL Services"). The Site, Application and IVOSPL together are hereinafter collectively referred to as the “IVOSPL CONSOLE APP”. Our Refund Policy and other Policies applicable to your use of the IVOSPL CONSOLE APP are incorporated by reference into this Agreement.
When these Terms mention “IVOSTUDIO,” “we,” “us,” or “our,” you are contracting with Indian Voice Overs Studio Pvt. Ltd. (Address 2 Olympus, 79/80 Sahney Sujan Park, Pune - 411 040.)
Any and all payment processing services through or in connection with your use of the IVOSPL Console App ("Payment Services") are provided to you by one or more IVOSPL Payments entities (individually and collectively, as appropriate, " IVOSPL Payments") as set out in the Payments Terms of Service ("Payments Terms").
Studio Hosts alone are responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to their Listings and Host Services. If you have questions about how local laws apply to your Listing(s) and Host Service(s) on IVOSPL, you should always seek legal guidance.
1.1 IVOSPL Console App is an online platform that allows Registered Studios to list themselves on the IVOSPL Console App, makes available these Registered Studios for booking and connects registered studios across the world directly with registered users that are seeking 4 to book such Studios. IVOSPL makes available studio reservation services (the “Reservation Services”) and waitlist services (the “Waitlist Services”) through the IVOSPL Sites to Users for the purpose of assisting Users in securing studio reservations or joining a waitlist at participating third-party studios (each, a “Studio”). In response to a User’s online request for a Studio reservation or to join a waitlist through the IVOSPL Sites, IVOSPL contacts the Studio’s computerized database of studio reservations and waitlists, as applicable. The availability of studio reservations and estimated wait time on the waitlist is determined on the basis of information provided to IVOSPL by the Studio. Once a studio reservation or waitlist request is made by User through the IVOSPL site, IVOSPL will provide confirmation of the studio reservation or waitlist status to User by email or other electronic messages as has been agreed to by User. By using the Studio Reservation Services or Waitlist Services, User agrees to receive studio reservation and waitlist confirmations, updates, modifications and/or cancellations by email or other electronic messages.
1.2 As the provider of the IVOSPL Console App, IVOSPL does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Listings. Studios alone are responsible for their Listings and Host Services. Studios shall list in detail the infrastructure and facilities and other host services available in the Studios for information of the Users. When Users make or accept a booking, they are entering into a contract directly with each other. IVOSPL is not and does not become a party to or other participant in any contractual relationship between Users. IVOSPL is not acting as an agent in any capacity for any User, except as specified in the Payment Terms.
1.3 If you choose to use the IVOSPL Console App as a Host (as defined below), your relationship with IVOSPL is limited to being an independent, third-party contractor, and not an employee, agent, joint venturer or partner of IVOSPL for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf, or for the benefit, of IVOSPL. IVOSPL does not, and shall not be deemed to, direct or control you generally or in your performance under these Terms specifically, including in connection with your provision of the Host Services. You acknowledge and agree that you have complete discretion whether to list Services or otherwise engage in other business or employment activities.
1.4 To promote the IVOSPL Console App and to increase the exposure of Listings to potential Users, Listings and other User Content may be displayed on other websites, in applications, within emails, and in online and offline advertisements. To assist Users who speak different languages, Listings and other User Content may be translated, in whole or in part, into other languages. IVOSPL cannot guarantee the accuracy or quality of such translations and Users are responsible for reviewing and verifying the accuracy of such translations. The IVOSPL Console App may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement.
1.5 The IVOSPL Console App may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services may be subject to different terms and conditions and privacy practices. IVOSPL is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third Party Services are not an endorsement by IVOSPL of such Third-Party Services.
1.6 Due to the nature of the Internet, IVOSPL cannot guarantee the continuous and uninterrupted availability and accessibility of the IVOSPL Console App. IVOSPL may restrict the availability of the IVOSPL Console App or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the IVOSPL Console App. IVOSPL may improve, enhance and modify the IVOSPL Console App and introduce new IVOSPL Services from time to time.
2.1 User - Entity that has an authority to use an application, equipment, facility, process or system, or the one who consumes the services in order to obtain a benefit.
2.2 Studio – A venue used by a musician, singer, composer, photographer, director, producer or any other artist in the entertainment industry and a place where cinema films or advertisement films or any other films are made processed or produced; A place where musical or sound recordings are made; A place from which television programs are broadcasted or in which they are recorded; A place where performers especially dancers practice or exercise.
3.1 You must be at least 18 years old and able to enter into legally binding contracts to access and use the IVOSPL Console App or register an IVOSPL Account. By accessing or using the Indian VoiceOver Platform you represent and warrant that you are 18 or older and have the legal capacity and authority to enter into a contract.
3.2 IVOSPL may make access to and use of the IVOSPL Console App or certain areas or features of the IVOSPL Console App, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting Ratings or Reviews thresholds, or a User’s booking and cancellation history.
3.3 User verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any User’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i) ask Users to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Users, (ii) screen Users against third party databases or other sources and request reports from service providers, and (iii) where we have sufficient information to identify a User, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction.
3.4 The access to or use of certain areas and features of the IVOSPL Console App may be subject to separate policies, standards or guidelines, or may require that you accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions applicable to a specific area or feature of the IVOSPL Console App, the latter terms and conditions will take precedence with respect to your access to or use of that area or feature, unless specified otherwise.
3.5 If you access or download the Application from the Apple App Store, you agree to Apple’s Licensed Application End User License Agreement. Some areas of the IVOSPL Console App implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.
IVOSPL reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the IVOSPL Console App and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the modifications by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the IVOSPL Console App will constitute acceptance of the revised Terms.
5.1 You must register an account ("IVOSPL Account") to access and use certain features of the IVOSPL Console App, such as publishing or booking a Listing. If you are registering an IVOSPL Account for a company or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.
5.2 You can register an IVOSPL Account using an email address and creating a password, or through your account with certain third-party social networking services, such as Facebook or Google ("SNS Account"). You have the ability to disable the connection between your IVOSPL Account and your SNS Account at any time, by accessing the "Settings" section of the IVOSPL Console App.
5.3 You must provide accurate, current and complete information during the registration process and keep your IVOSPL and public IVOSPL Account profile page information up-to-date at all times.
5.4 You may not register more than one (1) IVOSPL Account unless Indian Voice-Over authorizes you to do so. You may not assign or otherwise transfer your Indian Voice-Over Account to another party.
5.5 You are responsible for maintaining the confidentiality and security of your IVOSPL Account credentials and may not disclose your credentials to any third party. You must immediately notify IVOSPL if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your IVOSPL Account. You are liable for any and all activities conducted through your IVOSPL Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).
5.6 IVOSPL may enable features that allow you to authorize other Members or certain third parties to take certain actions that affect your IVOSPL Account. For example, we may allow eligible Users or certain third parties to book Listings on behalf of other Users, or we may allow Studios to add other Members to help manage their Listings. These features do not require that you share your credentials with any other person. No third party is authorized by IVOSPL to ask for your credentials, and you shall not request the credentials of another Member.
6.1 IVOSPL may, at its sole discretion, enable Members to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the IVOSPL Console App; and (ii) access and view User Content and any content that IVOSPL itself makes available on or through the IVOSPL Console App, including proprietary IVOSPL content and any content licensed or authorized for use by or through IVOSPL from a third party ("IVOSPL Content" and together with User Content, "Collective Content").
6.2 The IVOSPL Console App, IVOSPL Content, and User Content may in its entirety or in part be protected by copyright, trademark, and/or other laws of India. You acknowledge and agree that the IVOSPL Console App and IVOSPL Content, including all associated intellectual property rights, are the exclusive property of IVOSPL and/or its licensors or authorizing third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the IVOSPL Console App, IVOSPL or User Content. All trademarks, service marks, logos, trade names, and any other source identifiers of IVOSPL used on or in connection with the IVOSPL Console App and IVOSPL Content are trademarks or registered trademarks of IVOSPL in India. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the IVOSPL Console App, IVOSPL Content, and/or Collective Contentare used for identification purposes only and may be the property of their respective owners.
6.3 You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the IVOSPL Console App or Collective Content, except to the extent you are the legal owner of certain User Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by IVOSPL or its licensors, except for the licenses and rights expressly granted in these Terms.
6.4 Subject to your compliance with these Terms, IVOSPL grants you a limited, non-exclusive, non-sublicensable, revocable, nontransferable license to (i) download and use the Application on your personal device(s); and (ii) access and view any Collective Content made available on or through the IVOSPL Console App and accessible to you, solely for your personal and non-commercial use.
6.5 By creating, uploading, posting, sending, receiving, storing, or otherwise making available any User Content on or through the IVOSPL Console App, you grant to IVOSPL a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to such IVOSPL Content to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such User Content to provide and/or promote the IVOSPL Console App, in any media or platform. Unless you provide specific consent, IVOSPL does not claim any ownership rights in anyUser Content and nothing in these Terms will be deemed to restrict any rights that you may have to use or exploit your User Content.
6.6 You are solely responsible for all User Content that you make available on or through the IVOSPL Console App. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all IVOSPL Content that you make available on or through the IVOSPL Console App or you have all rights, licenses, consents and releases that are necessary to grant to IVOSPL the rights in and to such User Content, as contemplated under these Terms; and (ii) neither the User Content nor your posting, uploading, publication, submission or transmittal of the User Content or IVOSPL use of the User Content (or any portion thereof) will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
6.7 You will not post, upload, publish, submit or transmit any User Content that: (i) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (ii) is defamatory, libelous, obscene, pornographic, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) is violent or threatening or promotes violence or actions that are threatening to any other person or animal; (v) promotes illegal or harmful activities or substances; or (vi) violates any other IVOSPL policy. IVOSPL may, without prior notice, remove or disable access to any User Content that IVOSPL finds to be in violation of these Terms or IVOSPL’s then-current Policies or Standards or otherwise may be harmful or objectionable to IVOSPL, its Members, third parties, or property.
6.8 IVOSPL respects copyright law and expects its Members to do the same. If you believe that any content on the IVOSPL Console App infringes copyrights you own, please notify us in accordance with our Copyright Policy.
6.9 No warranty is given that products/services or any data/content are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros.
7.1 IVOSPL may charge fees to Studio ("Studio Fees") and/or User ("User Fees") (collectively, "Service Fees") in consideration for the use of the IVOSPL Console App. More information about when Service Fees apply and how they are calculated can be found on our Service Fees page.
7.2 Any applicable Service Fees (including any applicable Taxes) will be displayed to a Studio or User prior to publishing or booking a Listing. IVOSPL reserves the right to change the Service Fees at any time, and will provide Studios and Users adequate notice of any fee changes before they become effective.
7.3 You are responsible for paying any Service Fees that you owe to IVOSPL. The applicable Service Fees (including any applicable Taxes) are collected by IVOSPL Payments. Any User Fees are included in the Total Fees collected by IVOSPL Payments. Except as otherwise provided on the IVOSPL Console App, Service Fees are nonrefundable.
8.1 Within a certain timeframe after completing a booking, Users and Studios can leave a public review (“Review”) and submit a star rating (“Rating”) about each other. Ratings or Reviews reflect the opinions of individual Users and do not reflect the opinion of IVOSPL. Ratings and Reviews are not verified by IVOSPL for accuracy and may be incorrect or misleading.
8.2 Ratings and Reviews by Users and Studios must be accurate and may not contain any offensive or defamatory language. Ratings and Reviews are subject to Clause 6 and must comply with IVOSPL’s Content Policy and Extortion Policy
8.3 Users are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing a third party to write a positive or negative Review about another User.
8.4 Ratings and Reviews are part of a User’s public profile and may also be surfaced elsewhere on the IVOSPL Platform (such as the Listing page) together with other relevant information such as number of bookings, number of cancellations, average response time and other information.
9.1 Users agree to cooperate with and assist IVOSPL in good faith, and to provide IVOSPL with such information and take such actions as may be reasonably requested by IVOSPL, in connection with any Damage Claims or other complaints or claims made by Users relating to Studio Accommodations, cameras, studio equipments, infrastructure or any personal or other property located at a Studio Accommodation (including, without limitation, payment requests made under the Indian Voice-Over Host Guarantee). A User shall, upon IVOSPL 's reasonable request and at no cost to the User, participate in mediation or a similar resolution process with another Member, which process will be conducted by IVOSPL or a third party selected by IVOSPL or its insurer, with respect to losses for which a User is requesting payment from IVOSPL (including but not limited to payments under the IVOSPL Host Guarantee).
10.1 As a Studio Host you are solely responsible for determining your obligations to report, collect, remit or include in your Listing Fees any applicable VAT or other indirect sales taxes, or other income taxes ("Taxes").
10.2 Tax regulations may require us to collect appropriate Tax information from Studio Hosts, or to withhold Taxes from payouts to Studio Hosts, or both. If a Studio Host fails to provide us with documentation that we determine to be sufficient to alleviate our obligation (if any) to withhold Taxes from payouts to you, we reserve the right to freeze all payouts, withhold such amounts as required by law, or to do both, until resolution.
10.3 You understand that any appropriate governmental agency, department and/or authority ("Tax Authority") where your Studio Accommodation is located may require Taxes to be collected from Users or Studio Hosts on Listing Fees, and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these Taxes may be required to be collected and remitted as a percentage of the Listing Fees set by Studio Hosts, a set amount per day, or other variations.
11.1 This Agreement shall be effective until such time when you or IVOSPL terminate the Agreement.
11.2 No Refunds. All Charges are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the IVOSPL Console App, any disruption to the IVOSPL Console App or Services, or any other reason whatsoever.
11.3 IVOSPL may terminate this Agreement for convenience at any time by giving you thirty (30) days' notice via email to your registered email address.
11.4 IVOSPL may immediately, without notice, terminate this Agreement and/or stop providing access to the IVOSPL Console App if (i) you have materially breached your obligations under these Terms, the Payments Terms, our Policies or Standards, (ii) you have violated applicable laws, regulations or third party rights, or (iii) IVOSPL believes in good faith that such action is reasonably necessary to protect the personal safety or property of IVOSPL, its Users, or third parties (for example in the case of fraudulent behavior of a User).
11.5 In addition, IVOSPL may take any of the following measures (i) to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, or if (ii) you have breached these Terms, the Payments Terms, our Policies or Standards, applicable laws, regulations, or third party rights, (iii) you have provided inaccurate, fraudulent, outdated or incomplete information during the IVOSPL Account registration, Listing process or thereafter, (iv) you and/or your Listings or Studio Host Services at any time fail to meet any applicable quality or eligibility criteria, (v) you have repeatedly received poor Ratings or Reviews or IVOSPL otherwise becomes aware of or has received complaints about your performance or conduct, (vi) you have repeatedly cancelled confirmed bookings or failed to respond to booking requests without a valid reason, or (vii) IVOSPL believes in good faith that such action is reasonably necessary to protect the personal safety or property of IVOSPL, its Users, or third parties, or to prevent fraud or other illegal activity:
In case of non-material breaches and where appropriate, you will be given notice of any intended measure by IVOSPL and an opportunity to resolve the issue to IVOSPL's reasonable satisfaction.
11.6 When this Agreement has been terminated, you are not entitled to a restoration of your IVOSPL Account or any of your User Content. If your access to or use of the IVOSPL Console App has been limited or your IVOSPL Account has been suspended or this Agreement has been terminated by us, you may not register a new IVOSPL Account or access and use the IVOSPL Console App through an IVOSPL Account of another User.
11.7 If you or we terminate this Agreement, the clauses of these Terms that reasonably should survive termination of the Agreement will remain in effect.
12.1 Except as expressly specified herein, in no event shall the IVOSPL parties be liable for any injuries, losses, claims, or direct damages or any special, exemplary, punitive, incidental, or consequential damages of any kind, whether based in contract, tort, or otherwise, and even if advised of the possibility of such damages, which arise out of or are any way connected with (1) this agreement (including any changes thereto), (2) any use of the IVOSPL sites, services, the IVOSPL content, or the user content, (3) any failure or delay (including, but not limited to, the use or inability to use any component of any of the services). In addition, you specifically understand and agree that any third party directing you to the IVOSPL site by referral, link, or any other means is not liable to user for any reason whatsoever, including, but not limited to, damages or loss associated with the use of the services or the IVOSPL content.
12.2 If the disclaimer of direct damages above is not enforceable at law, except as otherwise expressly set forth in the gift card terms, you expressly agree that our liability to you (for any cause whatsoever and regardless of the form of the action) will at all times be limited to Rs.3,000/- (rupees three thousand only).
12.3 You and IVOSPL understand and agree that the disclaimers, exclusions, and limitations in Clause 12 are essential elements of this Agreement and that they represent a reasonable allocation of risk. In particular, you understand that IVOSPL would be unable to make the Services available to you except on these terms and agree that this Agreement will survive and apply even if any limited remedy specified in this Agreement is found to have failed of its essential purpose.
12.4 It is mandatory for Studios to obtain their own insurance against any and all damages that may be caused as a result of your actions and IVOSPL is neither liable for any damages that may occur during use of the Studio nor a party to any disputes between the Studio and User.
13.1 You agree to release, defend (at IVOSPL’s option), indemnify, and hold IVOSPL and its affiliates and subsidiaries, including but not limited to, IVOSPL Payments, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms or our Policies or Standards, (ii) your improper use of the IVOSPL Console App or any IVOSPL Services, (iii) your interaction with any User, stay at a Studio Accommodation, participation in any other Studio Host Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, or (v) your breach of any laws, regulations or third party rights.
14.1 Agreement to Arbitrate. You and IVOSPL mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement or interpretation thereof, or to the use of the IVOSPL Console App, the Studio Host Services, or the Collective Content (collectively, “Disputes”) will be settled by arbitration (the “Arbitration Agreement”) as per the Indian Arbitration and Conciliation Act, 1996 and any subsequent amendments that may be enforced.
14.2 Survival. Except as provided in Clause 11.7, this Clause 14 will survive any termination of these Terms and will continue to apply even if you stop using the IVOSPL Console App or terminate your IVOSPL Account.
15.1 We welcome and encourage you to provide feedback, comments and suggestions for improvements to the IVOSPL Console App (“Feedback“). You may submit Feedback by emailing us on email@example.com or by other means of communication. Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.
16.1 Except as they may be supplemented by additional terms and conditions, policies, guidelines or standards, these Terms constitute the entire Agreement between IVOSPL and you pertaining to the subject matter hereof, and supersede any and all prior oral or written understandings or agreements between IVOSPL and you in relation to the access to and use of the IVOSPL Console App.
16.2 No joint venture, partnership, employment, or agency relationship exists between you and IVOSPL as a result of this Agreement or your use of the IVOSPL Console App.
16.3 These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.
16.4 If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.
16.5 IVOSPL’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.
16.6 You may not assign, transfer or delegate this Agreement and your rights and obligations hereunder without IVOSPL's prior written consent. IVOSPL may without restriction assign, transfer or delegate this Agreement and any rights and obligations hereunder, at its sole discretion, with 30 days prior notice.
16.7 Unless specified otherwise, any notices or other communications to Users permitted or required under this Agreement, will be provided electronically and given by IVOSPL via email, IVOSPL Console App notification, or messaging service (including SMS and Whatsapp).
16.8 If you have any questions about these Terms please email us on firstname.lastname@example.org